Most recently updated: 8/27/2020

To our Valued Clients,

The health and well-being of your pet is our top priority. As news of the coronavirus (COVID-19) in our community has developed, we are monitoring the situation closely. It is our desire to use this site to keep you up to date with any changes happening in our hospital.

  • Current hospital hours and doctor availability:
    We have returned to our normal (pre-Covid) business hours and doctor availability. 
Monday8a-6pDr. Hreiz
Tuesday8a-6pDr. Stephens
Wednesday8a-6pDr. Hreiz
Thursday8a-6pDr. Cline
Friday8a-6pAlternating Dr. Cline and Dr. Stephens

If, at any point, you wish to see Dr. Cline, Dr. Stephens, or Dr. Hreiz on a day that they are not at QCAH, you are welcome to contact our sister hospital in Rock Hill, SC – Ebenezer Animal Hospital at 803.366.1950 to see if your preferred doctor has availability at EAH on an alternate day.

Is my pet at risk to contract COVID-19?
While the CDC and other health authorities have indicated that dogs, cats, and other domestic animals are at very low risk for contracting COVID-19, we do know that when they rarely do contract it, they get it from people, but do not give it to people. On all fronts, we are taking extra precautions to ensure the health and safety of humans within our facilities— notably our clients and staff. Keeping our practice “hospital-clean” has always been a priority for us, and we continue to do so. Additionally, for the safety of our team and your family, we are monitoring CDC recommendations and will continue to increase our attention to cleaning frequency and methods accordingly.

I don’t feel well. Should I bring my pet to the vet?
If you are feeling ill or experiencing flu-like symptoms and have an upcoming appointment, we kindly ask that you call us to reschedule.  If your pet requires urgent care or has a medical emergency, and you are ill, please arrange for a trusted friend, neighbor, or healthy family member to transport your pet to our hospital. If you call ahead, we will gladly accommodate your representative and make appropriate arrangements.

Our hospital is operating on a curb side service only.
No clients will be permitted into the building to reinforce the CDC recommendation of social distancing.  Upon arrival at the hospital, please call us at 704.703.1414 to alert us.  A client care associate will check your pet in over the phone, obtain necessary history, and discuss what services your pet needs at our hospital.  A team member will greet your pet at your car.  Dogs will be double leashed with a nylon lead that will be disinfected prior to retrieval and cats or exotic animals must be placed in a carrier to transport.  If your pet is scheduled for a visit with one of our doctors, he or she will perform a thorough exam in the treatment area and then contact you via phone regarding their findings and recommendations.  Upon completion of the visit, we will check you out over the phone and prefer credit card over cash, if possible.

If your pet is taking a daily medication
We encourage you to please consider refilling more than a month’s worth to ensure continuity of care.  Our online pharmacy is also an excellent resource to use for medication refills:

My pet is scheduled to be spayed/neutered/or have a routine dental cleaning. Is this still ok?
Based on personal protective equipment (PPE) being more readily available, we have returned to a regular schedule of performing surgical procedures and dental procedures. Please call us to schedule these. 

Telemedicine is available with our QCAH doctors – stay at home and get your pet care.
While it is not applicable for all scenerios, we have implemented Telemedicine service for our current clients.  As long has one of our doctors has physically examined your pet within the last year, we can provide services by telemedicine rather than an in person visit.  This can be used for non life-threatening conditions such as itchy skin, mild ear infections, and mild lameness or limping.  Please visit Receive Pet Care From Home via Telemedicine for more information.

Does your pet need emergency care?
If your pet requires urgent care or has a medical emergency, the following critical care practice will be assisting our patients:

Charlotte Animal Referral and Emergency (CARE):  704-457-2300
3726 Latrobe Dr, Charlotte, NC 28211

More COVID-19 information:
For more information and health guidance regarding COVID-19, please visit the CDC or WHO websites. For additional questions, please contact us at [email protected] or call us at 704.703.1414. 

Thank you for your patience and cooperation. We look forward to seeing you and your pet soon.

Your pet healthcare partners at Queen City Animal Hospital